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The Experience

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Harry Mason receives these messages in Toluca Mall. The content changes based on his Psych Profile.

Models Transcript

Variation 1:

The store was closed all afternoon. They had photographers in, in doing photos for the brochures and all that shit. They don't use real customers, they got models. Damn, these girls are hot. I mean, even the old ones, like, really sexy. Better than real girls, any day of the week. My eyes are sore.

Variation 2:

Yeah, I haven't lifted a finger all afternoon. The store was closed so they could take photos in there - for marketing. I don't know why they need to even be there... Why they can't just "computer" the whole thing or whatever. They weren't real customers. Models and actors, I guess. And the food? The food they showed was like, all, brought in special and sprayed with a spritzer to make it look tasty.

Variation 3:

Yeah, I got the afternoon off. Those mall marketing goons were all over the store taking photos. Had a bunch of stupid models pretending to be customers! Happy families, these smiley-smiley moms, dads and kids. You KNOW the customers we get in are not that good-looking.

Store Managers Transcript

Variation 1:

Store managers and retail staff! It's been another great month at Toluca Mall, but we're not stoppping yet! The job of providing the perfect shopping experience is never done. This month we are focusing on "fun" - random mystery shoppers will be dep;loyed to ensure that each store in the mall is focusing on this key part of the experience. Make your store an exciting place to be. After all, shopping is all about having fun and it's a hobby that just about everyone can enjoy! When people are having fun, the profits look after themselves. Stores who fail to satisfy our mystery shoppers will be contacted by the brand manager. Keep up the good work!

Variation 2:

Store Managers and retail staff! It’s been another great month at Toluca Mall, but we’re not stopping yet! The job of providing the perfect shopping Experience is never done. This month we are focusing on retail attitude – random mystery shoppers will be deployed to ensure that each store in the mall is focusing on consumer- orientated service. Making your customer happy is a science, and one we hope you are perfecting! With a carefully calculated mix of pricing store layout, display dressing, and staff training, you can do great things. It’s not rocket science – but it’s not far off! Stores who fail to satisfy our mystery shoppers will be contacted by the brand manager. Keep up the good work!

Variation 3:

Store managers and retail staff! It’s been another great month at Toluca Mall, be we’re not stopping yet! The job of providing the perfect shopping Experience is never done. This month we are focusing on customer emotions – random mystery shoppers will be deployed to ensure that each store in the mall is focusing on lifting the mood of their customers. Always remember, you’re not here to sell, you’re here to make people happy. The happier they are, the more money they will spend. Stores who fail to satisfy our mystery shoppers will be contacted by the brand manager. Keep putting smiles on those faces!

Variation 4:

Store managers and retail staff! It’s been another great month at Toluca Mall, but we’re not stopping yet! The job of providing the perfect shopping Experience is never done. This month we are focusing on retail attitude – random mystery shoppers will be deployed to ensure that each store in the mall is focusing on consumer-orientated service. Make sure your customer feels like No. 1 – they’re not shopping, they’re experiencing. The happier they are, the more money they will spend. Stores who fail to satisfy our mystery shoppers will be contacted by the brand manager. Keep up the good work!

The Experience Transcript

Variation 1:

Welcome to Toluca Mall – home of The Experience. Ours is a world of shopping, dining, and entertainment – a safe haven in the busy modern world. Pamper yourself, treat family and friends and enjoy the calm and serenity of the ultimate leisure destination. Relax and enjoy The Experience!

Variation 2:

Welcome to Toluca Mall – home of The Experience. As the state’s premier boutique mall experience, we’re glad to have you back! Everything you need under one roof with so much to see and do, you’ll never want to leave!

Variation 3:

Hey girls! Welcome back to Toluca Mall – home of The Experience. Whatever you’re looking for,we have it here! The latest fashions, the greatest salons, top eats, and the latest movies! Feel like a princess for a day, every day – here at Toluca Mall!

v · e · d
Characters
Major Characters
Harry Mason - Cheryl Mason - Dahlia Mason - Dr. Kaufmann - Cybil Bennett - Michelle Valdez
Other Characters
Bar Maid - The Stewarts - Mr. Gordon - Lisa Garland - John - James Sunderland - Mira - Greys
Monsters
Raw Shock - Larval Stalker
Locations
Alchemilla Hospital - Alice Darling Memorial Playground - Annie's Bar - The Balkan - Caldecotte Woods - Cat House - Cine-Real - Clear Picture - Diner 52 - Dixon Bridge Control Tower - Dog House - Good Ol' Days - Green Lion Pawn Shop - Lakeside Amusement Park - Levin Street - Lighthouse Clinic - Midwich High School - Nightingale Apartments - Orion Hunting Lodge - The Orpheus - Orridge Bridge Control Room - Resort Area - Sewers - Theresa's - Toluca Lake - Toluca Mall - Wonderland Burger
Terms
Echo Photos - Flare - Flashlight - Harry's Phone - Real World - Ice World - Memento - Phone Numbers - Psych Profile - Tookie the Toucan - Manifestation - UFO Ending - Sexuality
Archives
Keys - Puzzles - Secrets and Unlockables - Soundtrack

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