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Norman Young was once involved in low-level drug trafficking together with Kaufmann, but quit because the risk was too great. He had nothing to do with the Order, and it seems that he had heard rumors that Kaufmann had recently done things that were disquieting. From details such as the fact that he was asked to transport food to the motel, it can be surmised that he might have been an underling for Kaufmann. In any case, Norman Young is not someone who is particularly relevant to the events of Silent Hill.