Before the events of the game, Matlan attempted to collect six different pieces of artwork scattered around Silent Hill. These were owned by private art collectors whom she threatened and blackmailed. Her goal was to collect them in order to decipher a puzzle leading her to hidden treasures.
From the tone of her letters, she has a self-determined and fixated persona and often disregards the feelings of others to get what she wants. Her threats point to a negative, self-centered and tenacious personality. Whether this led to her possible demise is uncertain.