The Lakeview Hotel was a hotel constructed next to Toluca Lake. It was built and run during Silent Hill's tourist boom, in order to attract guests to visit the town. James Sunderland and his wife, Mary Shepherd-Sunderland, stayed here on vacation prior to the events of Silent Hill 2. It also serves as a setting in The Grinning Man. At one point, a devastating fire had occurred, and completely destroyed the hotel.
The hotel's name is also spelled "Lake View Hotel" (the map in James' car), "LakeView Hotel" (official map) and "Lakeview Hotel" (Maria's subtitles).
There are a total of four floors in the hotel, counting the basement floor. The hotel map is separated into two parts; one for the hotel guests and one for the hotel staff, where the staff map includes every room. Above ground, the majority of the building consists of guest rooms. The second and third floors are mostly private rooms on both sides, whereas the previous floor's rooms are exclusively on the west side. There is a central staircase that extends up to the second floor, however, the third floor can only be accessed by a small stairwell. The hotel also has two elevators, one used by guests and another used mainly by staff. Notable locations inside the hotel building include:
- The "Lake-Shore" restaurant
- Cafe "Toluca"
- Basement floor Kitchen
- Basement floor "Venus Tears Bar"
- Third floor "Observation Room"
Silent Hill 2 Edit
For the majority of the game, James is in search of a way to reach the hotel, as it was the "special place" he and his wife Mary shared and her letter implied that she can be found there.
After James and Mary left Silent Hill, the hotel was completely burned down by a fire. However, when James arrives at the hotel, it appears to him that it never changed in the past three years. James only sees the hotel in its true form after viewing the videotape in Room 312.
In Room 312, James sees himself smothering Mary to death on her hospital bed with a pillow using a VCR. Laura walks in shortly after, and James tells her that he killed Mary, causing her to scream at him and run out of the room. He gets up and his radio begins to start working, with Mary's voice, telling James that she is nearby. James then leaves Room 312.
It is in the burned down version of this hotel where James remembers a conversation he had with his wife before she died. Listening to this conversation is one of the determinants towards achieving a particular ending.
Hotel fire Edit
Translated Memories says "Before the second game took place, the hotel was completely destroyed by a fire." 
The source of the hotel's fire is subtly hidden in the employee lounge. At one point, a fire had occurred which either partially burned or completely burned the hotel down to the ground. A mysterious painting, found in Toluca Prison, depicts the Lakeview Hotel; red paint shows fire consuming the entire building. Later, when traveling through the Nightmare hotel, crime scene lines can be found with 'Warning! Fire!' on them. In the room where Angela Orosco is found, the staircase is actually on fire, although whether this is related to Lakeview's fire is unknown.
When first visiting the employee lounge, James does not have his flashlight with him. After exiting the Venus Tears bar, the player is able to retrieve their items from the shelf on the second floor, including the flashlight. At this point, the player is able to complete the music box puzzle and head to Room 312. However, the player can also head back into Venus Tears and to the employee lounge (now with the flashlight).
When the heater in the corner of the room is examined, James will say, "There's a heater here. On the back, in small letters, it says: 'I'm Johnny, one hot guy.'" A closer look reveals that the heater is located inches under a curtain. It can be assumed that the intense heat from the heater caused the curtain to ignite which ignited the Lakeview Hotel fire.
The Grinning ManEdit
In IDW's The Grinning Man, the title character brings a number of people he has abducted to the Lakeview Hotel because, as officer Mayberry explains it, the hotel is temporally and spatially challenged. Anyone who could manipulate those conditions would be able to hide a lot of people in the hotel. The Grinning Man binds his victims inside and brands them with his mark so he can feed off of their vitality to power his magic.
Unlike its game counterpart, the Lakeview Hotel presented in the comic doesn't appear to have been built on Toluca Lake.
- When playing Silent Hill: Shattered Memories, the number for the hotel can be found. If the player phones this number, the person on the other end of the phone will talk about the hotel and end the phone call by saying: 'Make the Lakeview Hotel your "Special Place"'.