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The Hotel Stairway Key is found in the main lobby on the first floor of the Lakeview Hotel in Silent Hill 2. In order to retrieve the key, the Music Box Puzzle must be solved, and is then used to enter the hotel's third floor, which is inaccessible through other means. James Sunderland is determined to reach the third floor because Room 312, the room he and Mary Shepherd-Sunderland stayed in during their vacation, is located there.